Privacy Policy
Last updated: 14 May 2026
Bibo Virtual Solutions operates this website. We are committed to protecting the privacy of our website visitors, clients, and partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in strict compliance with the South African Protection of Personal Information Act, No. 4 of 2013 (POPIA).
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on our website, express an interest in obtaining information about our virtual assistant or social media management services, or make an online purchase. This identifiable Information includes: Full name, email address and cellphone number. We don't necessarily require your address since our services are digital. However, for the financial transaction and safety of both parties, a billing address and banking details are required since we encourage using an independent gateway system. Upon receipt of payment, we'll then work with your operational Information: Social media account handles, login credentials, and operational business files shared with us to effectively render our services.
2. Processing of Payment Data (PayFast)
All online card and EFT payments are securely processed by our third-party payment gateway, PayFast by Network.
Bibo Virtual Solutions does not view, capture, or store your sensitive credit card or banking information on our servers.
Your payment data is collected directly by PayFast, whose use of your personal information is governed by their own Privacy Policy and PCI-DSS compliance standards.
3. Purpose of Processing Personal Information
We process your personal information for specific, lawful purposes related to our business operations, including:
Verifying your identity and confirming your company profile.
Processing payments, issuing invoices, and fulfilling your purchased service packages.
Communicating with you regarding project updates, system alerts, or administrative queries.
Managing and administering your social media platforms and digital systems as contracted.
Complying with applicable South African corporate and tax laws.
4. Direct Marketing
We will only send you promotional or marketing emails if you have explicitly given us consent to do so. You have the right to opt out of any marketing communications at any stage by clicking the "unsubscribe" link in our emails or by contacting us directly.
5. Disclosure of Information to Third Parties
We do not sell, rent, or trade your personal information. We will only share your information with trusted third parties under the following conditions:
Service Providers: Third-party tools or contractors who assist us in operating our website, managing our projects, or servicing your accounts (e.g., scheduling tools or invoicing platforms), all of whom are contractually bound to maintain confidentiality.
Legal Obligation: Where we are legally forced to disclose information to comply with South African law, law enforcement, or regulatory bodies.
6. Information Security Protocols
We implement a variety of technical and organizational security measures to maintain the safety of your personal information.
Our Portmoni website utilizes standard Secure Socket Layer (SSL) encryption technology to protect data transmissions.
Access to client backend accounts, social media logins, and operational documentation is restricted to authorized personnel who have signed non-disclosure agreements (NDAs).
7. Your Data Subject Rights under POPIA
As a data subject in South Africa, you hold the following legal rights regarding your information:
Right to Access: You may request confirmation of what personal information we hold about you.
Right to Rectification: You may request that we amend, update, or correct inaccurate or outdated information.
Right to Deletion: You may request that we delete your personal information, subject to any statutory record-keeping retention periods (such as tax laws).
Right to Object: You may object to the processing of your personal information for direct marketing purposes.
8. Retention of Information
We will retain your personal information only for as long as is necessary to fulfill the operational purposes outlined in this policy, or to comply with statutory retention periods mandated by South African corporate legislation.
9. Contact us if you have any questions about this Privacy Policy, wish to exercise your legal rights, or need to lodge a complaint regarding how your data is handled, please contact us via email: [email protected]
