Terms and Conditions
Welcome to Bibo Virtual Solutions. By accessing our site or purchasing our virtual assistant and social media management services, you agree to comply with and be bound by the following terms and conditions.
1. Business Information
In compliance with Section 43 of the Electronic Communications and Transactions Act (ECTA), our full legal corporate details are as follows:
- Full Registered Name: Bibo Virtual Solutions
- Registration number: 2026 / 379289 / 07
- Physical Address: 710 Mahagu, Kokstad, 4700, South Africa
- Official Email Address: [email protected]
- Telephone Number: +27693708006
2. Services Offered and Pricing
- Bibo Virtual Solutions provides specialized online digital services. This includes virtual assistance, administration, content scheduling, and social media account management.
- All prices displayed on this website are listed in South African Rands (ZAR).
- Prices displayed are accurate at the time of publication. We reserve the right to modify our service package fees upon 30 days' notice.
3. Payment Processing and Security
- All customer checkouts and card transactions are processed securely through PayFast, an approved, PCI-DSS Level 1 payment gateway provider in South Africa.
- Cardholder data is encrypted. Bibo Virtual Solutions does not capture, store, or have access to your full credit card credentials or sensitive payment details.
- We accept payments made via Visa, Mastercard, and Secure Instant EFT.
4. Service Delivery Framework
- As an online service entity, no physical shipping takes place.
- Virtual Assistant Hours: Retainer hours or task blocks will commence within [e.g., 24 to 48] business hours of receiving a successful payment confirmation through PayFast.
- Social Media Services: Monthly retainers run cyclically. Work kicks off following our initial client onboarding checklist and strategy call.
5. Refund and Cancellation Policy
In compliance with the South African Consumer Protection Act (CPA):
- Cooling-Off Period: Clients have a legal 5-day cooling-off window to cancel any electronic transaction if the service has not yet commenced, with a full refund.
- Service Retainers: Once service deployment begins (hours are tracked or social posts are drafted), payments are non-refundable.
- Retainer Expiry: Unused virtual assistant package hours do not roll over to subsequent months and expire at the end of each billing loop, unless explicitly negotiated in writing.
- Termination: Either party may terminate a recurring monthly social media service tier by providing [e.g., 30 days] written notice via email.
6. Data Privacy
- We respect your individual privacy liberties. All personal customer metrics collected during payment processing or onboarding comply strictly with the South African Protection of Personal Information Act (POPIA).
- Please consult our dedicated [Privacy Policy Link] for granular details on data management protocols.
7. Jurisdiction
- This website and the services rendered are governed strictly under the legal frameworks of the Republic of South Africa. Any arising conflicts fall under the absolute jurisdiction of South African courts.
